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by Mail/Delivery Service |
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1.Send it to us
 Takkyubin:
You can send your computer by one of many services including
Kuroneko, Sagawa, Pelican. You can ask them to pick up at
your home or take your package to any Convenience store. The
delivery services also provide specially designed boxes for
shipping computers at a reasonable price. The cost of shipping
is ¥ 1,000 - 2,000.
Japan
Post Office by Yu-pack: You can call them for pick
up at your home/office, or you may take it to your post
office. The cost of shipping is comparable to Takkyubin.
Bike
service: for quick same-day service in downtown
Tokyo at a price slightly higher than the other two services.
2.Fill in the Diagnostic
form. To assist us in servicing you better, fill
in the printable
form with a description of the symptoms which might
be helpful in identifying the problem. Also indicate your
name, address, description of equipment being sent, etc.
3.Problem Diagnosis
We will make a diagnosis and contact you by telephone or
e mail. A technician will explain the problem to you and
outline your repair options. He will advise you of the cost
of repair. No work will be performed until we have consulted
you by phone or e mail and you have approved the work to
be done.
The cost of the diagnosis is ¥ 3,150. If you decline
the repair, you will be charged only the diagnostic fee
and return shipping fee.
4.Repair/IT Servicing
We provide a full range of IT repairs, both software and
hardware solutions, for desktops and notebooks, PC's or
Macs. We handle all types of software conflicts including
viruses. Hardware repairs are our specialty, installing
and swapping parts. We do internal repairs on notebooks.
We service most brands, but are sometimes limited by the
availability of parts in Japan.
5.Turn around time &
Return Shipment
The turn around time for most repairs is 2-3 working days.
If parts are required and need to be ordered, it may take
longer. We will advise you of the approximate time required
during diagnostic consultation. You can pick up your repaired
equipment or we can send it by any of the services listed
above. The customer pays the cost of shipping.
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Payment Options
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If you pay by "Furikomi"
(Bank wire transfer by ATM or a teller, we will ship as soon
as we have notification of payment, on the same day if received
by 2pm. In this case, prepayment is required.
If your computer is returned
by "Daibiki"(Collect).. The customer pays
for the cost of the repair and return shipping upon delivery
of the goods. Payment may be made by cash or credit card (after
December 1, 2004). Credit card payments may be made only by
shipping by Sagawa Kyubin.
If returned to you by "Daibiki"
(collect) through the Japan Postal System. The postal system
does not accept credit cards.
By picking up your computer at our office: We accept cash
only. Gomen nasai.
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| Packing
Tips |
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DESKTOP
COMPUTER: In most cases, send the computer only.
Do not send the monitor, keyboard, mouse, etc. unless the
keyboard or mouse are proprietary to your computer. If the
problem involves a non-functioning PCMCIA card, USB peripheral,
etc., send the affected part and driver (if you have it).
Please consult with us before sending a printer or large peripheral.
If you are not sure, call us.
LAPTOP
COMPUTER: send the power adapter and cord, docking
station, if you have one, and external optical drives.
FOR
BOTH DESKTOPS AND LAPTOPS: if reinstallation of
your operating system may be required: Send the original
CD's or Floppy Discs for System recovery, System applications,
Windows Operating System, Microsoft Office, applicable drivers,
anti-virus software, etc.
PACKING:
Allow ample space between your equipment and the shipping
box for padding with bubble wrap, Styrofoam, wadded newspaper
or cardboard for protection. Also have the shipper put on
a label which designates the contents as "breakable",
in Japanese 'kowaremono'.
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| On-site
Service |
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A technician can come to your
home or office. Within metropolitan Tokyo, the fee
is ¥ 10,500 per hour with a one hour minimum. Travel fee
is ¥ 5,250. We recommend that your equipment be shipped
to our office when feasible. We have more equipment at our
office to efficiently provide IT service. We can usually make
a flat fee estimate for office repairs because such work can
be scheduled with other work. When we do on-site work, we
must charge for all time including waiting for computers to
reboot, run scan discs, downloading, etc.
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Bring-in
Service
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