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| computer repair |
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We
are cost-effective problem solvers with extensive experience.
We provide service on your equipment or network in our centrally
located Tokyo office or on-site.
| On site travel
charge (calculated at 2,500/15 min. travel time)
| ¥2,625/15 min.
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| (Charged for on-site
service in addition to hourly fee shown below) |
| Level 1 technician (technical support or consultation)
| ¥2,625/15 min. (Minimum 1 hour)
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| Level 2 technician (MCP - Microsoft
Certified Professional)
| ¥3,675/15 min.
(Minimum 1 hour) |
| Level 3 technician (MCSE - Microsoft Certified Systems
Engineer)
| ¥5,250/15 min.
(Minimum 1 hour)
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The minimum charge for on-site consultation is travel charge
plus 30 minutes based on the hourly charge. Consultation and
technical assistance at Tokyo IT office will be based on the
hourly fee only.
The customer will be informed of the diagnosis of the problem,
suggested remedy and estimated cost breakdown between parts
and labor. If the customer declines to have the service performed,
the customer will be charged the basic diagnostic fee of ¥5,250.
The manager may waive the basic diagnostic fee if Tokyo IT
performs the services and the total fee exceeds ¥21,000
excluding the cost of parts and equipment, etc.
After the technician repairs the computer software problem, the customer is asked to confirm the results. Generally speaking, there is no guarantee on the work done as future problems can be caused by operator error or any number of other contributing problems common to computer operation. However, we are flexible and want to be fair. We will remedy any problem at our expense if it is related to and would be considered to be a problem that should have been solved by the previous consultation.
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| network installation |
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Customized to meet the demands of your office environment, we install
Local Area Networks (LAN) WAN, VPN with a configuration customized
to your needs including information sharing, remote access capabilities,
email account set up, installation of peripherals such as printers,
fax machines and scanners. Networks have become highly individualized.
We can help you implement new ideas that can improve your competitive
edge. The more efficient your network information sharing, the more
time is left to do what you do best - run your business.
| For each workstation
installed
| ¥10,500
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| (4 to 6 workstations, the fee includes
up to 10 meters of cable per workstation and one 8-port hub) |
| Server installation
| ¥42,000 (minimum) |
| Router installation
| ¥26,250 |
| Cisco Router installation
| From ¥42,000 |
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| data backup / recovery |
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To effectively meet your corporate or organizational security needs, we can deploy comprehensive customized security systems on network infrastructure to protect your valuable data and communications. We can backup your data efficiently on just about any media including tape drive, hard disk, removable or CD/DVD drive. You can have automated or manually initiated systems.
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| IT maintenance plans |
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| IT project consulting / management |
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We provide consultation for all kinds of IT software
or hardware problems - big or small. We can provide expertise
beyond purely technical issues. Our expertise is based upon our
experience and commitment to be current with the rapidly changing
IT and office environment. New technology is coming at us at an
increasingly fast pace. We can help you save time and money by
taking advantage of these technological changes and the new gadgets
produced as a result. This directly decreases the cost of running
your business or organization. It's all about making effective
use of Information Technology in your work environment.
With our over 7 years of experience delivering IT projects of all sizes, our dedicated IT project managers, network administrators and technical staff can effectively plan, design and implement your IT projects on time and within tight budgets. English and/or Japanese language capability.
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| IT personnel outsourcing |
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IT personnel outsourcing is a cost effective option for enhancing your current IT maintenance or for IT expansion. In the world of technology, experience counts. We supply IT technicians of proven capability to report to work at your office daily. The staff will be based in the Customer's premises during regular working hours, but Tokyo IT Services will take full responsibility for all personnel matters. Your personnel headaches are minimized: you don't have to worry staff leaving you without backup, scheduling vacations, etc.
As a member of our team, our technicians always have the backup of our team-oriented support, which keeps our staff abreast of all new developments in the field.
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| software / hardware outsourcing |
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We offer a cost plus commission outsourcing service. Let our multi-lingual staff navigate the Japanese and/or foreign market to get the software or hardware you need quickly and cost effectively.
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| IT equipment retrieval / disposal |
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We buy outdated and replaced or abandoned equipment on a medium to large scale. No job is too big for us. We will offer a quote depending on the amount and type of equipment, the location, etc. and we will try to make an offer that will dispose of all the equipment and will certify that portion which is destined for recycling.
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Computer
Support Services
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