Tokyo IT Services. (Hereinafter called Seller) warrants to the Buyer
that, the hardware Product sold hereunder is free from defects in
workmanship or material under normal use and service. The effective
period of this product is determined by the selling price according to
the following table for parts and labor from the date of invoice
(purchase date). This warranty is contingent upon proper and normal use
by the Buyer.
| Selling
Price |
Warranty Period For Used
& Refurbished Products |
Warranty Type |
| Up to ¥30,000 |
15 Days Hardware Only (Repair or
Replacement) |
Carry in |
| ¥30,000 ~ ¥80,000 |
30 Days Hardware Only (Repair or
Replacement) |
Carry in |
| ¥80,000 ~ |
90 Days Hardware Only (Repair or
Replacement) |
Carry in |
| Product Type |
Warranty
Period For New Equipment |
Warranty Type |
| BTO SYSTEM |
1 Year Hardware Only (Repair or
Replacement) |
Carry in |
| Branded System |
Manufacturers Warranty Apply unless
specificaly stated |
|
Warranty Exclusions
| ① |
Seller is not responsible for, nor
shall it warrant or service, any software of software installation on
any system, including MS DOS, Windows, or Windows 95/98/NT/ME/2000/XP/VISTA,
LINUX etc. (even when purchased and installed by the Seller.) |
| ② |
Should it be determined that any
machine brought in for "warranty" repair is actually malfunctioning due
to software issues, or due to improper installation of new hardware by
customer, the customer will be billed at the hourly rate for in house
service, starting at a minimum ¥5,000 basic charge plus any
additional time that is necessary to correct the problem at
¥8,000 per hr. should the client choose to have Tokyo IT
technicians finish the work. |
| ③ |
Seller will not be held responsible
for, nor will it reimburse ANY shipping charges associated with the
delivery of ANY order under ANY circumstances. Shipping charges are
considered part of the expendable costs of doing business in the mail
order business and Seller does not subsidize nor reimburse it's
customers under ANY circumstances for this expense. |
| ④ |
Warranted repairs and or replacements
during the warranty period will be charged appropriate shipping and
handling charges in accordance with the specific return instructions as
prescribed for such merchandise. |
| ⑤ |
This warranty does not apply to parts
replacement or adjustment due to accident, lack of knowledge, unusual
physical, electrical or electromagnetic stress, neglect, misuse,
failure of electrical power, air conditioning or humidity control, or
transportation and does not cover software services, materials, repair
or parts replacement necessitated by any loss, including software
dysfunction, accidental loss of program(s), data, or other file types,
or damage resulting from any cause other than normal usage such as but
not limited to loss or damage due to misuse, abuse, or software
modification and/or unauthorized repair by others, installation or
removal, or by use with other equipment, fire, water, windstorm, hail,
lightning, earthquake, theft, negligence, riot, operator error,
computer virus infection, or any other peril. |
| ⑥ |
IN NO EVENT SHALL Seller BE
LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
WHETHER IN CONTRACT, TORT, OR NEGLIGENCE.
(Work necessitated by any of the foregoing will be subject to charge at
Seller's prevailing demand service rates.) |
| ⑦ |
Seller's only responsibilities under
this warranty are its option to repair or replace, without charge, any
defective component part of the Product. Seller's obligation, under
this warranty will become effective only when the Product has been
received by Seller in properly packed box. |
| ⑧ |
Due to technical nature of
rechargeable batteries. No warranty is offered for batteries installed
in Refurbished / Used notebook computers. Dead dots on Notebook
computers display are not considers as faults even on brand new
coputers. |
| ⑨ |
In event of technical malfunction in
equipment purchased from the Seller the owner is required to bring the
equipment to Seller's office at owners cost. Seller dose not provide
onsite repair services Beside special case. In such case Seller will
charge ¥15,000 for basic onsite charges for the first hour plus
¥10,000/hr for every subsequent hour (Valid only within Tokyo
23Wards). This Warranty is valid only in Japan. |
Customer Responsibilities
| ① |
It is customer's responsibility to
acquire necessary knowledge / skills to use this equipment Seller dose
not provide training. |
| ② |
It is customer's responsibility to
acquire necessary material (books) to learn equipment operation Seller
dose not sell Computer books or Manuals. |
| ③ |
It is customer's responsibility to
make and keep necessary backup of the software before sending a machine
for repair, in no event shall Seller be liable for data loss occurred
due to repair related operation. |
| ④ |
We do not provide operating systems
with used equipment unless we received the equipment with a licensed
operating system. |
Missing or Damaged Equipment
| ① |
Shortages, missing, or items found to
be damaged upon arrival must be reported to Seller within 2 days of
receipt. A replacement of the same or equal item will be shipped to you
within 1-5 business days after the defected item is received back by
Tokyo IT. Tokyo IT Service's is responsible for the cost of shipping
the replaced item back to customers |
Refund & Restocking
| ① |
Customers buying through mail order
are eligible for a refund in case they are not satisfied with the
product within 8 days of delivery. Any merchandise not received within
this 8-day period will be considered a purchased item. |
| ② |
A 15% cancellation, restocking
&
processing fee will be charged on shipped, partially shipped or
delivered orders and or merchandise returned for a refund. Customer
should bear the shipping cost back to the Seller and any incurring bank
remittance charges in process of returning the payment from Seller to
customer. Customer will have to wait for 7-15 days for the processing
of refund procedure. In case of COD order; refund processing period
could be up to 30 days. But if the buyer have used Credit Card to pay the refund process can take up to 60 days. |
| ③ |
Products returned damaged or not in
Seller's original packing will be returned at Buyer's expanse. |
These terms and conditions are subject to
change without prior notice, at the sole discretion of Tokyo IT
Services.
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