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MCSE 13 year veteran on staff

OEM Overseas Warranty Support


Do you want to introduce your product(s) in the Pacific Rim?
Do you want to do your own warranty servicing?
Have you considered outsourcing this service to professionals?

If you are a computer systems manufacturer planning to introduce your product(s) in the Far East, you will have no choice but to offer warranty servicing. IT equipment (hardware) sales is a highly evolved competitive market particularly since many computer products are manufactured in this part of the world. The customer not only wants a good product, but the peace of mind that comes with hardware servicing. Your warranty solution is a crucial factor upon which the end user makes his product evaluation and ultimately his decision.

WITH OUTSOURCING, WE LET YOU DO WHAT YOU DO BEST:
FOCUS ON YOUR CORE BUSINESS!

Tokyo IT Services offers third party hardware warranty services for computer systems manufacturers throughout the world.
Still not decided about jumping into the Pacific Rim market?
Japan alone is the second largest market in the world! Not to mention, Taiwan, Korea and emerging markets in all other countries including China which promises to become a huge market. What are you waiting for?
Japan is the world's 2nd largest market
 Japan has the highest per capita GDP of the G-7 countries;
 Japan has the second highest per capita saving rates of the G-7 countries;
 Japan has the second highest per capita consumption rate of the G-7 countries.

 10 Reasons to Invest in Japan (PDF)
We are specialists in this service. We have an extensive network of technicians in place throughout the Far East with headquarters in Tokyo, Japan.

Your Company needs the protection of fast, expert service technicians to get your Customer's systems up and running in a timely and efficient manner. We offer dependable and cost-effective, warranty support solutions for every system -- more services than offered by "Tier One" manufacturers.

CUSTOMIZABLE OPTIONS

We offer the Manufacturer the flexibility of an extensive menu of customizable solutions. Warranty Service Agreements range from parts only management, labor management, to full on-site hardware maintenance that includes parts replacement and on-site labor. Depot logistics and pre-ship exchange programs are also available. We offer all levels of help desk services in your destination country including answering a toll-free phone line with your company's name. Help desk assistance in the native language is available

STANDARD WARRANTY SERVICE OPTIONS

Help Desk Assistance plus Service Management
9A.M. to 6 P.M., Monday - Friday
Next-Day On-site Parts Replacement
1 to 3 Year Agreements Available
24/7 Coverage Options in some countries

PRE-SHIP EXCHANGE PROGRAM

Configure Replacement Part/Unit
Overnight Shipment of Part/Unit
Retrieval of Defective Part/Unit
Repair & Restock Part/Unit
Manufacturer/Vendor Remedy Coordination

NEXT DAY SERVICE LABOR ONLY

9 A.M. to 6 P.M., Monday - Friday
Next-Day On-site Service

HELP DESK

9 A.M. to 6 P.M., Monday - Friday
Certified, Trained, & Experienced Technicians

DEPOT REPAIR

5-Day Repair Time on most CPUs and Peripherals, depending on country
2-Day Repair Options Available

Pricing and available services are based upon your requirements and product(s) desired on-site response time and coverage periods.


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